Please note: The video becomes choppy at about 30 minutes into the video. The audio is clear and unaffected by this issue. We apologize for the inconvenience.

Time Stamps:

1:00 John Venhuizen Introduction

14:25 What is the Extra Mile Promise, and what is it not?

23:30 The main issue with Extra Mile is credit card authorization and delivery software. How will this be handled through Extra Mile?

25:06 When talking about paint we should have a checklist to print off to make sure we don’t miss anything.

25:28 Even though Extra Mile is unpopular and our customer won’t use it anyway, we should still do it. Have I summed up correctly?

33:04 We rely on Acenet and catalog descriptions so much at store level and yet they continue to get worse. What are we doing to correct it?

36:17 Why are we trying to keep customers from coming back to our store? We deliver one item when a customer will come back to our store for that item, and most likely purchase other items?

39:03 My question is in regards to the means of delivery to the customer. How can stores who do not have a store vehicle make these deliveries? What about the liability issues with using employee vehicles?

43:57 Is the project checklist available on BrandPlace?

45:09 My staff and I fully support this initiative. We see great PR with little downside. Initially I was concerned about the cc issue, but after hearing the reasoning about the actually exposure and noodling some ideas around proof of delivery like taking a cellphone photo, we are good to go.

Live Ace Officer Q&A - May 2017

Please join us for a live Ace Officer Q&A event on Monday, May 22 from 2 - 2:45 p.m. CST. 
 
This live event will be moderated by Kane Calamari, VP of Human Resources, Organizational Development, Communications, Ace Foundation and Customer Care and will include live remarks from President and CEO John Venhuizen. 

The full list of participating officers include:
  • John Venhuizen - President and CEO
  • Kane Calamari - VP, Human Resources, Organizational Development, Communications, Ace Foundation and Customer Care
  • John Surane - EVP, Merchandising, Retail Operations, Business to Business and Wholesale Holdings
  • Brian Wiborg - VP, Marketing, Retail Training and Store Operations 
  • Santo Lee - Department Merchandise Manager, Paint

Please note: The video becomes choppy at about 30 minutes into the video. The audio is clear and unaffected by this issue. We apologize for the inconvenience.

Time Stamps:

1:00 John Venhuizen Introduction

14:25 What is the Extra Mile Promise, and what is it not?

23:30 The main issue with Extra Mile is credit card authorization and delivery software. How will this be handled through Extra Mile?

25:06 When talking about paint we should have a checklist to print off to make sure we don’t miss anything.

25:28 Even though Extra Mile is unpopular and our customer won’t use it anyway, we should still do it. Have I summed up correctly?

33:04 We rely on Acenet and catalog descriptions so much at store level and yet they continue to get worse. What are we doing to correct it?

36:17 Why are we trying to keep customers from coming back to our store? We deliver one item when a customer will come back to our store for that item, and most likely purchase other items?

39:03 My question is in regards to the means of delivery to the customer. How can stores who do not have a store vehicle make these deliveries? What about the liability issues with using employee vehicles?

43:57 Is the project checklist available on BrandPlace?

45:09 My staff and I fully support this initiative. We see great PR with little downside. Initially I was concerned about the cc issue, but after hearing the reasoning about the actually exposure and noodling some ideas around proof of delivery like taking a cellphone photo, we are good to go.


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